Are you a legitimate business?

MAIA is a Singapore registered business (53183295C) under the company MAIA.

Do you have a physical store?

We currently do not have a physical store.

Do you accept bank transfer payments?

We accept payments made by both credit cards and bank transfer.

Do you provide registered mail? And it is compulsory?

Yes it is compulsory, all orders are sent out via registered mail with Singpost to ensure a safe and guaranteed delivery to our customers.

What does flat rate postage mean?

Flat rate postage means that regardless of your order quantity and size, you will only have to pay for a single postage charge for each order transaction. Which means, the more your purchase in a single order, the more you save on shipping costs!

Do you offer the option of meet-ups or self-collection for orders?

We do not offer the option of meet-ups or self-collection.

Can I edit or cancel my order?

All sales are final and changing of orders or cancellation is not allowed.

Do you allow for exchanges?

All items purchased off our website is considered final sale and MAIA does not accept any form of returns or exchanges, unless in the event of a faulty or wrong order received.

There has been a mistake with the order I received. How do I proceed from here?

Please contact us directly at contact@ilovemaia.com and we will proceed with the exchange process from there.

What are your shipping policies?

Local Postage Rates	Registered Delivery (Singpost/Speedpost)
1-4 items	S$6 / S$10
5 or more items	Free registered delivery / S$15
Orders above S$300	Free registered delivery / S$15

Registered Mail

Registered packages usually arrive within 2 working days, but may take up to 5 working days from the shipped date, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control. Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. A tracking number, or registered article number (RA#), allows you to check the status of the package with the mail service provider. For SingPost, you can track the status of your package here.

International Postage Rates	Speedpost Worldwide Air Parcel
Malaysia, Brunei	S$12 flat rate
Hong Kong, Indonesia, Philippines, Taiwan, Thailand	S$20 flat rate
UK, USA, Canada, France, Austria, Brazil, Germany, Spain, Sweden, Netherlands, Australia, New Zealand, China, Japan, Vietnam, India, Korea	S$35 flat rate
All other destinations	Please contact us for details

Location	Delivery Time
Local Addresses	2-4 working days
International Addresses	6-14 working days

Monday-Friday:

• Orders placed before 1159pm, Friday will be sent out on the following Saturday.

Saturday:

• Orders placed before 2pm will be sent out on the same day.
• Orders placed after 2pm will be sent out on Sunday.

Sunday and Public Holidays:

• Orders placed on Sunday before 2pm will be sent out on the same day.
• Orders placed on Sunday after 2pm will be sent out on the following Saturday.
• Orders placed on Singapore Public Holidays will be sent out on the subsequent Saturday.

Miscellaneous:

• All parcels will be sent via Singapore Post.
• Proof of postage will be obtained for all parcels sent out, to avoid disputes over delivery dates and problems over lost packages.
• For international purchases, ilovemaia.com will not be responsible for any custom duties, taxes, fees or charges levied by your country’s customs department. In such an event, please expect that your delivery will be delayed.

How do I use a promotional or discount code?

Please enter the code during the checkout process, on the “Review Shopping Cart Items” page.

What if I need more information about your products?

Please feel free to contact us at contact@ilovemaia.com or +65 8139 1906.

Which credit cards do you accept?

ilovemaia.com uses Paypal as our credit card processor, thus we accept Visa, MasterCard and more.

How can I make payment?

To start the checkout process, click on the shopping cart icon at the top of the page and follow the instructions given. For payments by credit cards, select Paypal as the payment method. For payments through interbank transfer or internet banking, please follow the instructions in your invoice sent to your email account and send payments to OCBC Current Account 517550570001 (Bank code: 7339, Branch code: 517).